📌 Passionate team leader, collaborating with organizations to transform their innovative ideas into successful products.
📌 Dedicated to empowering individuals and fostering high-performing teams by helping them overcome limiting beliefs and unlocking their full potential.
📌 Expertise in facilitating collaboration and communication, essential for navigating the dynamic world of startups.

👉 Through strategic guidance and tailored approaches, we help organizations innovate, solve complex challenges, and ultimately bring their visions to life.
👉 By working collaboratively, we can create meaningful products and services that benefit ourselves, our organizations, and the world around us.
👉 We utilize our strong team dynamics and system architecture skills to build the frameworks for seamless communication and collaboration between individuals and technology platforms.

At Unrealist, we partner with startups and established businesses to identify and address operational challenges, including:

• Launching new ventures
• Optimizing workflow and efficiency
• Managing budgets and resource allocation
• Eliminating information silos and fostering cross-team collaboration
• Providing DevOps expertise for configuration and management
• Facilitating talent acquisition to address specific project needs

Coordinated with customer teams to build pilot Implementation Consulting team focusing on improving efficiency, optimizing customer outcomes, and mentoring new team members.

• Implemented status tracking system to collect data and report on blockers, highlighting the need for prescriptive timelines and improved customer education in the presales process.
• Built team and processes to support business goals and help new customers build a solid model from the start and understand best practices.
• Collaborated with Sift product and engineering to drive improvements and refine Sift offerings.
• Standardized the recommendations provided to customers by both pre and post-sales teams.
• Improved Implementation transparency for leadership and both internal and customer stakeholders.

Built the Professional Services Onboarding Services Team, based on collaboration with Onboarding and Migrations teams; Increased delivery teams’ efficiency by automating processes and integrations, collaborating with team leads and leadership; Product manager for internal systems and tools, worked side by side with engineering to update and improve team efficiency and experience; Implemented and administered Jira instance for the Customer Success organization managing Professional Services automations, integrations, permissions, and project configurations.

Cultivated the Professional Services Migration Program including fostering partner relationships; developing and automating processes; collaborating on pricing and packaging, marketing materials, and internal and external documentation; mentoring team members to improve program efficiency, develop and refine their skills, and contribute to internal promotions. Manage 100% remote global teams, both direct and indirect, including OKRs and KPIs.

• Awarded 2020 and 2021 Lightning Awards
• Awarded 2021 Golden Pagoda Award

Collaborated with enterprise customers to decrease time to first value, leading site migrations and training users on platform best practices; Shaped and defined the Migrations program; Revised onboarding curriculum utilized across the team to restructure customer onboarding process.

Coordinated with platform teams to implement product changes and new tools including Let’s Encrypt certs for all sites, platform migration to GCP, and introduction of Intercom for chat support; Created and revised internal and customer-facing documentation on new or updated product features.

• Earned Top CSE Award for resolving the most issues 2016, 2017.